Terms & Conditions
Legal NoticeName of company
Tranquil Retreats Limited
Registered office
193 High Street, Essex, England, RM11 3XT
Contact details
Phone +44 (0) 7984665331
Email : info@tranquil-retreats.com
Business ID no.
15506736
Place of registration:
Registered in England and Wales (UK)
Part 1: Terms of Use & Disclaimers
Part 2: Booking terms and conditions
Part 3: Subscription Fees
Part 4: Industry-Specific Requirements
Part 5: Website usage terms and conditions
Part 6: Governing Law and Jurisdiction
Part 1: Terms of Use & Disclaimers
1. Introduction and Acceptable UseThese Terms of Use govern your use of Tranquil Retreats Limited (“www.tranquil-retreats.com”).
By accessing the Site, you agree to use it only for lawful purposes.
Prohibited Conduct: You must not use the Site to transmit malicious software, engage in data mining, or attempt unauthorised access to our systems.
Intellectual Property: All content, including text, logos, and graphics, is the property of Tranquil Retreats Limited and is protected by copyright laws.
2. General Legal Disclaimer
"As Is" Basis: The information on this website is provided for general information purposes only. While we strive for accuracy, we make no warranties or guarantees regarding the completeness or timeliness of the content.
No Professional Advice: Content on this site does not constitute professional Medical advice. Always seek independent medical guidance where necessary.
Limitation of Liability: To the fullest extent permitted by law, Tranquil Retreats Limited shall not be liable for any direct, indirect, or consequential loss arising from your use of the Site.
3. External Links Disclaimer
The Site may contain links to third-party websites. We have no control over the nature or content of these sites and do not necessarily endorse the views expressed within them.
Part 2: Booking Terms & Conditions
4. Booking Procedure & Contract FormationHow to Book: Bookings are made via our website or email. We accept queries over the phone, email and text, but a confirmed booking will need to be made via our website.
A booking is considered confirmed only once we have received your payment and you receive a Booking Confirmation from us.
Accuracy: You are responsible for ensuring that all details provided during the booking process (dates, contact info, guest numbers) are accurate.
Payment: Full payment is required at the time of booking to secure your slot. All prices shown are in full unless otherwise stated.
5. Amendments and Rescheduling (Exchange Policy)
Customer Requests: If you wish to change your booking date or time, please notify us at least 48 hours in advance.
Availability: Changes are subject to availability. If we cannot accommodate your new requested time, the original booking remains valid unless cancelled under Section 3.
Admin Fees: We reserve the right to charge a small administration fee of a maximum of £5 for any manual changes made to a confirmed booking.
6. Cancellation & Refund Policy
Your Right to Cancel:
More than 7 days notice: You are entitled to a full refund [minus any non-refundable card processing fees].
Between 48 hours and 7 days notice: You are entitled to a 50% refund or a credit note for a future booking.
Less than 48 hours notice: No refund will be issued for “late” cancellations or no-shows.
In accordance with the Consumer Contracts Regulations, if you book online, you have a 14-day right to cancel for a full refund, unless the service date falls within those 14 days and you have explicitly requested the service to begin.
Our Cancellations: If we must cancel your booking due to unforeseen circumstances (e.g., staff illness or technical failure beyond our control), we will offer you a full refund or the option to reschedule at no extra cost.
Tranquil Retreats reserves that right to refuse treatment.
Package & Block Bookings: Block booking packages (e.g., bundles of 5, 10 or 20 sessions) are purchased as a single contract at a discounted promotional rate. Once the initial 14-day statutory cooling-off period from the date of purchase has passed, block bookings are strictly non-refundable, non-exchangeable, and cannot be partially refunded for cash due to personal financial changes, change of mind, or non-attendance.
If Tranquil Retreats chooses, at its absolute discretion, to issue a partial refund as an exceptional goodwill gesture, the promotional bundle discount is forfeited; all used or late-cancelled sessions will be retroactively recalculated and charged at our standard single-session rate, and the remaining balance (if any) refunded minus non-refundable card processing fees.
All block bookings must be used within 12 months from the date of purchase, after which any remaining sessions automatically expire without refund or rollover. Unused sessions may be transferred to a friend or family member only if requested and approved in writing by us before booking.
In accordance with the Consumer Contracts Regulations, if you book online, you have a 14-day right to cancel for a full refund, unless the service date falls within those 14 days and you have explicitly requested the service to begin.
Provisions of Service:
Tranquil Retreats explicitly reserves the right to refuse treatment.
Tranquil Retreats may decline care or services if a client/student/customer behaves inappropriately, is abusive, intoxicated, unable to pay, or puts any member of staff at risk.
7. Late Arrivals and No-Shows
Please arrive 5 minutes before your scheduled time. If you are late, your booking may be shortened or cancelled without a refund to avoid disrupting subsequent clients.
Notice Windows: All cancellation and rescheduling notices must be submitted to Tranquil Retreats in writing via email or text message. The notice period is calculated strictly from the timestamp the written notification is received by us.
No Time Extensions: No additional time will be added to sessions for clients who arrive late. Your session will still conclude at its originally scheduled time so that subsequent appointments are not delayed.
8. Liability & Force Majeure
We are not liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control (e.g., extreme weather, power outages).
8b. Health, Safety & Infectious Illness Policy
Clients agree to comply with all health, safety, and hygiene protocols implemented by our venues, therapists, and teachers. To protect our staff and other clients, Tranquil Retreats reserves the right to refuse service and request an immediate reschedule if a client attends an appointment while visibly suffering from a highly contagious illness, virus, or transmissible infection. This policy completely supersedes and replaces any previous pandemic-era or COVID-19 specific mandates.
Part 3: Subscription Fees
9. Subscription & “Hidden Fees” Disclosure (DMCC Act 2024)Subscription Terms & Cancellation
10. Clear Pricing:
The price shown at checkout in (£) is the total cost, including all mandatory taxes and fees. There are no hidden “drip” charges.
11. Auto-Renewal:
Your subscription will automatically renew on day of purchase, each month or year depending on option chosen. You will be charged the same amount in (£) using your original payment method unless stated on our website or notified by email.
12. Reminder Notices:
You will be sent a reminder email 7 days before your subscription renews or before any introductory trial period ends.
13. Easy Cancellation:
You can cancel your subscription at any time with no exit fees.
To cancel:
Log in to "My Account" > "Subscriptions" > Click "Cancel".
Or, email info@tranquil-retreats.com with the subject "Cancel Subscription".
14. Refund Rights:
Under the DMCC Act, you have a 14-day cooling-off period following your initial purchase and any subsequent 12-month renewal.
Part 4: Industry-Specific Requirements
15. Review Verification Disclosure (DMCC Act 2024 Compliance)Verification Process: We take reasonable and proportionate steps to ensure our reviews reflect genuine consumer experiences.
Incentivised Reviews: We clearly disclose if any reviewer received an incentive (e.g., a discount or free product) in exchange for their feedback.
Review & Testimonial Policy To ensure the integrity of our platform, all reviews are verified. We do not allow employees or paid third parties to submit fake reviews. We are committed to transparency and the integrity of our customer feedback. All reviews and testimonials displayed on this website are provided by genuine customers based on their actual experience with our services. We take reasonable and proportionate steps to verify these claims by matching them against our internal customer records. We do not solicit fake reviews, and we do not suppress genuine negative feedback. Any review that has been incentivised (e.g. through a discount or gift) is clearly labelled as “Incentivised” to ensure you can make an informed decision.
16. Accessibility Statement (WCAG2.2 AA Standards)
Our Commitment: Tranquil Retreats is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Compliance Status: This website is partially compliant with the WCAG 2.2 AA standard.
Known Limitations: Some older PDF documents may not be fully accessible by screen readers.
Contact for Accessibility: If you experience difficulty using our site, please contact us at info@tranquil-retreats.com.
Measures to Support Accessibility:
We include accessibility as part of our mission statement.
Our site is tested regularly by our web developers using various tools and manual screen-reader testing.
Known Limitations:
Example: Some older PDF documents may not be fully accessible. We are working to convert these to HTML pages as soon as practically possible by the end of 2026.
Feedback & Contact:
We welcome your feedback. If you encounter accessibility barriers, please contact us at info@tranquil-retreats.com/+44 (0) 7984 665331 . We aim to respond within 1-2 business working days.
17. AI and Automation
We do not use AI automation or generated material for practices and offering.
The only time we may use AI is for the generation of videos, however all voiceovers and humans in videos are genuine and created by a human and not AI generated. We do not use enhancers or similar for any our work.
Part 5: Website usage terms and conditions
Tranquil Retreats - Website usage terms and conditions:
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The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
For Business Clients (B2B):
These Terms and Conditions, all bookings, purchases, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed exclusively in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
For Individual Consumers (B2C):
These Terms and Conditions, bookings, and purchases are governed by and construed in accordance with the laws of England and Wales. However, if you are a consumer residing outside of England and Wales, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the laws of your country of residence. Disputes may be brought before the courts of England and Wales.
If you are a consumer residing in Scotland, Northern Ireland, the European Union, or other applicable international jurisdictions, you may also bring legal proceedings in your local courts of residence.
If you have any questions in respect of our Website usage terms and conditions?
Please contact us. if you have questions about our Website usage terms and conditions. Reviewed 31/03/2026